Cancellations

Cancellation policy

You may be offered some items from our store as a subscription, pre-order, or trial before you buy them. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you will receive repeat deliveries. These are based on the duration and frequency of the subscription you select.
Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it.
Some subscriptions cannot be canceled or have minimum commitment periods depending on the plan you choose. Before selecting your plan, please review the subscription details on the product page. 
If your chosen plan subscription is eligible for cancellation, you can cancel it at any time. Your order confirmation emails contain links to your order. You can manage your subscription from there or contact us via email. info@xtratus.es.

Pre-orders
When you place a pre-order, you are purchasing a product that is out of stock or will soon be available and is not yet in inventory. We may not charge any payment at checkout, or we may take a partial deposit, hold your payment method, and then complete and charge the remaining balance at a later date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. Please see our returns policy for more details on returns and refunds.