Privacy Policy
This Privacy Policy describes how Endurance Natural Energy S.L, NIF B13693288, with registered office at Carrer Fluvià, 38, 5/2, 08019, Barcelona, Spain, contact telephone number 677 065 580, email info@xtratus.es, owner of the domain xtratus.es collects, uses, and discloses your Personal Information when you visit or make a purchase on this website.
Contact
After reviewing this policy, if you have further questions, would like more information about our privacy practices, or wish to file a complaint, you can contact us by email at info@xtratus.es, through the website's contact form or via our social media channels, which are available at the bottom of the website..
Collection of Personal Information
When you visit this website, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information described below) as "Personal Information." Below, you will find details about what Personal Information we collect and why:
Device information
- Purpose of the compilation: Load the website accurately for you and perform usage analysis of the Web page to optimize it.
- Source of the compilation: Collected automatically when you access the Web page through cookies, log files, web beacons, tags, or pixels.
- Disclosure for commercial purposes: Shared with our processor Shopify and other relevant service providers.
- Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Web page.
Order information
- Purpose of the compilation: To provide products or services, process payment information, arrange shipping, send invoices and/or order confirmations, communicate with you, detect fraud risks and, according to your preferences, provide information or advertising related to our products or services.
- Source of the compilation: Collected directly from you.
- Disclosure for commercial purposes: Shared with Shopify and other necessary service providers.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer support
- Purpose of the compilation: Provide customer support.
- Source of the compilation: Collected directly from you.
- Disclosure for commercial purposes: Email or SMS.
- Personal Information collected: Name, email address, phone number, billing address, shipping address.
Minors
The Site is not intended for people under the age of 18.We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfill our contracts, as described above. For example:
- We use Shopify to operate our online store. You can read more about how Shopify uses your Personal Information here: https: //www. Shopify. com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, respond to court orders or legal requests, or otherwise protect our rights.
- We share your shipping information with our logistics providers.
- We share your personal information with our customer management platform: Klaviyo.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to understand how our customers use the Site. Read more about how Google uses your Personal Information here: https: //www. Google. com/intl/is/policies/privacy/.
- You can opt out of receiving targeted advertising by using the links provided:
Use of Personal Information
We use your Personal Information to provide you with our services, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.
Legal Basis
In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following legal bases:
- Your consent;
- The execution of the contract between you and the Site;
- Compliance with our legal obligations;
- Protection of their vital interests;
- Performing a task in the public interest;
- Our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the website, we will retain your Personal Information in our records unless and until you ask us to delete this information. For more information about your right to deletion, please see the "Your Rights" section below.
Automated Decision Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such processing has a legal effect or significantly affects you.
We [DO NOT/DO NOT] make fully automated decisions that have a legal or significant effect using customer data.
Our processor, Shopify, uses limited automated decisions to prevent fraud that have no legal or significant effect on you.
Services that include elements of automated decision-making:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a few hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a few days.
Sale of Personal Information
Our website does not sell your personal information.
Your Rights
GDPR
If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, transfer it to a new service, and request that your Personal Information be corrected, updated, or deleted. To exercise these rights, please contact us using the contact information provided above.
Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for further storage and processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see the Shopify's GDPR White Paper: https: //help. Shopify. com/in/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small piece of information that is downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as logging in and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, for example, whether it's their first time visiting or if they are frequent visitors.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies necessary for the operation of the website
| Yam | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30 min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1 min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30 min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sign | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
| Yam | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30 min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30 min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30 min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30 min |
| _shopify_y | Shopify analytics. | 1y |
| _and | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
Cookies are also collected by the Google and Meta platforms.
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that deleting or blocking cookies may negatively affect your user experience, and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser's controls, usually found in your browser's "Tools" or "Preferences" menus. For more information on how to change your browser settings or how to block, manage, or filter cookies, consult your browser's help file or websites such as: www. allaboutcookies. org.
In addition, please note that blocking cookies will not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these third parties, please follow the instructions in the "Behavioral Advertising" section mentioned above.
Do Not Track
Please note that because there is no consistent industry consensus on how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect one of these signals in your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Claims
As stated above, if you wish to file a complaint, please contact us by email or post using the details provided in the “Contact” section above.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority.
Last updated: 10/12/2024