FAQx
If you have more questions, do not hesitate to contact us.
Product
Quality of raw materials
All ingredients used in Xtratus products are carefully analyzed, tested and approved by the Xtratus engineering team.
All ingredients are natural, do not undergo chemical processes, and are sourced from producers with the highest quality and certification standards.
Because these products are made with all-natural ingredients from plants and fruits, slight variations in flavor may occur between one batch of packaging and another.
However, if the difference is significant, the Xtratus team requests the return of the raw material to the supplier, even if the quality and nutrient standards are the same.
Vegan
Xtratus' philosophy is to use only plant-based ingredients. Therefore, all the products in our line are completely vegan.
Career guidance
On our website you will find Carbo Calc, a calculator we have developed to help you know the amount of carbohydrates you should consume per hour of exercise according to your profile and sport.
However, we recommend that you seek guidance from a doctor or nutritionist to get the most out of our products and to help you achieve better results.
Cross contamination
All Xtratus products are separated, mixed, and packaged in facilities that do not handle pharmaceuticals. Only food products.
All packaging processes are highly monitored to ensure there is no contact with other types of food.
Allergen free
All products are made with ingredients that have official Allergen-Free reports.
Packaging formats
For the European market, Xtratus has chosen to supply only 1kg bags containing a total of 11 doses of 90g per bag for the isotonics and the recovery drink.
For the Super Beet pre-training, the bag is 300g and contains 20 servings in total.
If you need to prepare smaller doses to take on your outings and training sessions, we recommend using a reusable ziplock bag. It's simple, efficient, and much more economical.
In addition, by using reusable ziplock bags, you help to reduce pollution on the planet.
Expiration and Storage
We suggest storing your Xtratus bags in a dry place away from direct sunlight.
If possible, you can store them in an airtight container.
If you store it correctly, your Xtratus can last for many months, even after you've opened it.
Can I combine several Xtratus? supplements
Each Xtratus supplement is designed to fulfill a specific function within your sports routine.
By strategically combining them before, during, and after exercise, you can optimize your performance and facilitate effective recovery. These supplements provide the essential nutrients and components that help you reach your full potential.
For example, taking SuperBeet (nitrates + citrulline) along with caffeine before training enhances the ergogenic effect, improving your performance.
During training, depending on the intensity and duration, you can supplement with fast-absorbing carbohydrates and, at the end, a suitable recovery drink to optimize recovery.
Furthermore, with Xtratus products, you don't need to consume salt capsules or other additional drinks, as our formulations include all the essential elements in the right amounts to support your performance.
The products are suitable for amateur athletes?
Yes, Xtratus supplements are formulated for both professional and amateur athletes. We exclusively use high-quality raw materials with certifications that guarantee the absence of allergens and prohibited substances, as well as being free from cross-contamination.
Xtratus is designed to improve athletic performance, ensuring optimal digestion without chemical additives, providing multiple sources of carbohydrates and all essential mineral salts.
Order
Confirmation and invoice
Once you have completed the payment process at checkout, you will receive an automated email with your order confirmation and number.
Within a few hours, your order will begin processing and shipping. You will receive two more emails, one with the invoice and the other with the tracking number for your shipment.
Cancellation
To request the cancellation of your order, you must contact us via email. info@xtratus.es and provide your order number.
If your order has already been prepared and is in transit, you will receive a return label. Once we receive the returned product at our warehouse, we will issue a refund.
For more information, please visit our exchange and return policy.
Modification
Once you have paid for your order, you will not be able to modify it. To do so, you will need to initiate a return by contacting us via email. info@xtratus.es
Shipping methods
We offer free shipping with delivery within 48-72 hours for all of mainland Spain and the Balearic Islands.
For the Canary Islands, we work with local stores to facilitate shipping and reduce costs. Visit the Stores section in the website menu to find the store that best suits your needs.
For other European countries, shipping rates and conditions will appear on the checkout page.
Satisfaction Guarantee
At Xtratus we have great confidence in the results of the product we offer.
So if for any reason the product doesn't work properly or doesn't agree with your stomach, you can contact us via email. info@xtratus.es to request a refund, even if you have opened the product.
To learn more, visit the Satisfaction Guarantee section at the bottom of the website.