Privacy Policy
This Privacy Policy describes how xtratus.es (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase on the Site.
Contact
After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or wish to file a complaint, please contact us by email at info@xtratus.es.
Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information." Please see the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose: to load the Site accurately and to perform analysis on Site usage to optimize our Site.
- Source of compilation: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for commercial purposes: shared with our platform of Shopify.
- Personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
-
Purpose: to provide you with products or services to fulfill our contract, process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of compilation: collected from you.
Disclosure for commercial purposes: shared with our platform of Shopify.
Personal information collected: name, ID number, billing address, shipping address, payment information, email address and phone number.
Minors
This Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request its deletion.
Sharing personal information
We share your personal information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
- We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also unsubscribe from Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We also share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).
You can opt out of receiving targeted advertising:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.
Using personal information
We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and offers.
Legal basis
In accordance with the General Data Protection Regulation ("GDPR"), if are Residents of the European Economic Area ("EEA"), we process your personal information under the following legal bases:
- Your consent;
- The execution of the contract between your person and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information about your right to erasure, please see the "Your Rights" section below.
Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making has a legal effect on you. you or significantly affects you.
We do NOT participate in fully automated decision-making that has a legal or other significant effect using customer data.
Our Shopify processor uses limited automated decision-making to prevent fraud, which has no legal or significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a short number of hours.
- Temporary blacklist of credit cards associated with IP addresses included on the blacklist. This blacklist persists for a short number of days.
Sale of personal information
We do NOT sell any personal information without first consulting you and having your written consent.
Your rights
GDPR
If you are an EEA resident, you have the right to access the personal information we hold about you, transfer it to a new service, and request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above.
Your personal information will initially be processed in Ireland and then transferred outside of Europe for further storage and processing, including to Canada and the United States. For more information on how these data transfers comply with the GDPR, please refer to the technical document. Shopify's GDPR: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small piece of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as logging in and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, for example, whether it's their first visit or if they are frequent visitors.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies necessary for the operation of the store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30 min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1 min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30 min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sign | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reports and analysis
| Yam | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30 min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30 min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30 min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30 min |
| _shopify_y | Shopify analytics. | 1y |
| _and | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively affect your user experience and you may no longer be able to fully access parts of our website.
Most browsers automatically accept cookies, but you can choose to accept or reject them through your browser's controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, you can consult your browser's help file or visit websites such as: www.allaboutcookies.org.
In addition, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do not track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Claims
As stated above, if you wish to file a complaint, please contact us by email using the details provided in "Contact" above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.